Privacy Policy

At Nearby Plumbing Heating and Drainage Ltd. (“Nearby Plumbing,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit or use our website:

Website: https://nearby-plumbing.com/
Business: Nearby Plumbing Heating and Drainage Ltd.
Email: phd@nearby-plumbing.com
Phone: +1 778 281 0402

By using our website or submitting information through our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you contact us, request a service, submit a form, or otherwise communicate with our business.

Depending on how you interact with us, this may include:

• Full name
• Email address
• Telephone number
• Property or service address
• Information about the plumbing, heating, drainage, or other service you require
• Details included in your messages or service requests
• Appointment or service-related information
• Any other information you voluntarily provide to us

We only seek to collect information that is reasonably necessary for the purposes for which it is collected.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics services, or other technologies.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or webpage
• General website usage information
• Other technical information necessary to operate, secure, and improve the website

This information generally does not directly identify you by name.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help operate the website, understand how visitors use our website, improve website performance, and support website functionality.

Cookies may be used for purposes such as:

• Remembering website preferences
• Maintaining website functionality
• Understanding website traffic and usage
• Improving website performance
• Measuring the effectiveness of our marketing
• Providing relevant website functionality

You can generally control or disable cookies through your web browser settings. However, disabling certain cookies may affect how some parts of the website function.

Where applicable, third-party services used on our website may also place their own cookies or similar technologies.

4. How We Use Personal Information

We may use personal information we collect for legitimate business purposes, including to:

• Respond to inquiries and service requests
• Contact you regarding a requested service
• Schedule appointments or service visits
• Provide plumbing, heating, drainage, and related services
• Provide estimates or quotations
• Communicate with you about your service
• Process and manage customer relationships
• Improve our website and services
• Maintain website security
• Prevent fraud, misuse, or unauthorized activity
• Maintain business and service records
• Comply with applicable legal and regulatory requirements
• Send service-related communications
• Send marketing communications where permitted and where appropriate consent has been obtained

We will not use personal information for purposes that are unrelated to the purposes for which it was collected unless permitted or required by applicable law.

5. Consent

Where required by applicable privacy law, we will obtain your knowledge and consent before collecting, using, or disclosing your personal information.

By voluntarily submitting information through our website, such as your name, email address, telephone number, or service request, you consent to our collection and use of that information for the purposes reasonably associated with your request.

You may withdraw consent where permitted by law. Withdrawal of consent may affect our ability to provide certain services or respond to certain requests.

Some information may also be collected, used, or disclosed without consent where permitted or required by applicable law.

6. Service-Related Communications

If you submit a service request, contact form, quotation request, or similar inquiry, we may contact you using the information you provided.

These communications may include:

• Responses to your inquiry
• Appointment confirmations
• Service-related information
• Estimates or quotations
• Follow-up regarding a requested service
• Important information relating to your customer relationship

These communications are intended to respond to or fulfill your request.

7. Marketing Communications

Where permitted by applicable law, we may send promotional or marketing communications about our services.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us at:

Email: phd@nearby-plumbing.com

Unsubscribing from marketing communications will not prevent us from sending necessary service-related or transactional communications.

8. How We Share Personal Information

We do not sell your personal information.

We may disclose personal information to third parties where reasonably necessary to operate our business, provide requested services, operate our website, or comply with legal obligations.

Depending on our operations, these third parties may include:

• Website hosting providers
• Website and technology service providers
• Email service providers
• Communication providers
• Appointment or scheduling providers
• Analytics providers
• Marketing and advertising service providers
• IT and security providers
• Professional advisors
• Payment or transaction providers, where applicable
• Government authorities or law enforcement where required or permitted by law

Third-party service providers may process information on our behalf and may be subject to their own privacy policies.

Where appropriate, we take reasonable steps to ensure that service providers handling personal information provide appropriate privacy and security protections.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

If you follow a link to a third-party website, that website will have its own privacy practices and policies.

We are not responsible for the privacy practices, security, content, or policies of third-party websites that we do not control.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Google and Analytics Services

We may use analytics, advertising, or other third-party technologies to understand website traffic, measure website performance, and improve our marketing.

These services may collect information such as:

• IP address
• Device information
• Browser information
• Pages visited
• Website interactions
• Approximate geographic information
• Traffic source
• Other website usage information

Third-party providers may process this information in accordance with their own privacy policies.

Where applicable, you can manage certain browser, cookie, or advertising preferences through the relevant third-party service or your browser settings.

11. Protection of Personal Information

We take reasonable administrative, technical, and organizational measures to protect personal information against:

• Unauthorized access
• Unauthorized use
• Loss
• Theft
• Disclosure
• Modification
• Destruction

The safeguards used will depend on the sensitivity and nature of the information.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we take reasonable precautions to protect personal information, we cannot guarantee absolute security.

12. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business and service records, resolve disputes, comply with legal obligations, or otherwise as permitted by applicable law.

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it in accordance with our business practices and applicable legal requirements.

13. Accessing Your Personal Information

Subject to applicable legal exceptions, you may request access to personal information that we hold about you.

You may also request that inaccurate or incomplete personal information be corrected.

To make an access or correction request, contact us using the information below:

Nearby Plumbing Heating and Drainage Ltd.
Email: phd@nearby-plumbing.com
Phone: +1 778 281 0402

We may need to verify your identity before processing an access or correction request.

14. Accuracy of Personal Information

We make reasonable efforts to ensure that personal information in our possession is accurate, complete, and up to date when it is being used for purposes that require accuracy.

If you believe information we hold about you is inaccurate or incomplete, please contact us so that we can review and, where appropriate, correct the information.

15. Privacy Complaints

If you have a question, concern, or complaint regarding how we handle your personal information, we encourage you to contact us first.

Privacy Contact

Nearby Plumbing Heating and Drainage Ltd.
Email: phd@nearby-plumbing.com
Phone: +1 778 281 0402

We will review privacy-related complaints and take reasonable steps to investigate and respond to your concerns.

If you are not satisfied with our response, you may have the right to contact the applicable privacy regulator, including the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC) or the Office of the Privacy Commissioner of Canada, depending on the circumstances and applicable law.

Canadian privacy requirements can vary depending on the province, organization, and nature of the information or activity involved. Office of the Privacy Commissioner

16. Children’s Privacy

Our website is intended for a general audience and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children where doing so would be inappropriate or prohibited by applicable law.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the situation and take appropriate action.

17. International and Cross-Border Processing

Some of our service providers may store or process information outside British Columbia or Canada.

When personal information is processed by third-party service providers, it may therefore be subject to the laws of the jurisdiction in which that provider operates.

Where applicable, we take reasonable steps to ensure that personal information transferred to service providers is handled with appropriate privacy and security safeguards.

18. Data Breaches and Security Incidents

If we become aware of a security incident involving personal information, we will assess the incident and take reasonable steps appropriate to the circumstances.

Where applicable, we will provide notifications or take other actions required by privacy laws and regulations.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business practices
• Our website
• Technology or third-party services
• Privacy requirements
• Applicable laws and regulations

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically to remain informed about how we handle personal information.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.

Nearby Plumbing Heating and Drainage Ltd.

Email:
phd@nearby-plumbing.com

Phone:
+1 778 281 0402

Website:
nearby-plumbing.com

Privacy Policy Summary

At Nearby Plumbing Heating and Drainage Ltd., we aim to:

• Collect only information reasonably required for legitimate purposes
• Explain why we collect personal information
• Use information for the purposes for which it was collected
• Protect personal information using reasonable safeguards
• Not sell personal information
• Provide appropriate access and correction rights
• Respond to privacy questions and complaints

Our approach follows the core privacy principles of accountability, identifying purposes, consent, limiting collection, limiting use and retention, accuracy, safeguards, openness, individual access, and the ability to challenge compliance. Office of the Privacy Commissioner

Last Updated: October 4, 2026